We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied, our Returns Policy outlines how we can assist you.

Eligibility for Returns

  1. Items must be returned within 30 days of receipt.
  2. Products must be unused, in their original packaging, and in the same condition as when you received them.
  3. Proof of purchase is required (e.g., order confirmation email or receipt).

Non-Returnable Items

The following items are not eligible for returns:

  1. Personalized or custom-made products.
  2. Items marked as “final sale.”
  3. Used or damaged items.

Return Process

  1. Email us at returns@drakemerches.com with your order details and reason for return.
  2. Ship the item back to the provided address. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
  3. Once received, we will inspect the item and process your refund or exchange within 7-10 business days.

Refunds

Refunds will be issued to the original payment method. Please allow additional time for your bank to process the refund.

Exchanges

If you wish to exchange an item, contact us within the 30-day return period. Exchanges are subject to stock availability.

For further assistance, email us at support@drakemerches.com.